tiny.help
Support desk platform built as an alternative to tools like Intercom. Its key feature is an MCP connection: a ticket with a bug can be pulled down and handed to an agent like Claude or Codex to fix the issue and draft a reply in the operator's own voice. Customers can also connect their own agents to the desk to ask questions, enabling agent-to-agent support with a human in the loop, alongside day-to-day live support and AI-enabled support.
What it addresses
Frustration with existing support systems after years of using tools like Intercom.
Shared over time
Each entry reflects what was shared on that date. Details may have changed since then.
tiny.help
Support desk platform built as an alternative to tools like Intercom. Its key feature is an MCP connection: a ticket with a bug can be pulled down and handed to an agent like Claude or Codex to fix the issue and draft a reply in the operator's own voice. Customers can also connect their own agents to the desk to ask questions, enabling agent-to-agent support with a human in the loop, alongside day-to-day live support and AI-enabled support.
Problem: Frustration with existing support systems after years of using tools like Intercom.
Posted by @sponno · Original comment ↗
“I got so fed up with my support system, and after years of using tools like Intercom, I built my own platform with everything I've ever wanted in a support desk.”